Privacy, Security, and Transparency

We appreciate your interest in the online and mobile platforms offered by Fertility Phoenix. This privacy policy outlines the nature of the personal information we gather, our usage practices, our sharing protocols, the rationale behind these activities, and the measures we take to safeguard your data. We discuss these topics comprehensively and encourage you to review them thoroughly. Below is a brief summary to acquaint you with the key points.

Who Are We?

Our website address is: https://fertilityphoenix.com

What do We Collect?

On our site, we prioritize your privacy and security, thus we collect minimal information necessary for specific purposes. We gather:

1. Non-personal information: This is collected automatically from each visitor and may include details such as your device’s operating system, browser type, and other usage data. This helps us understand how our site is used and how we can improve the user experience.
2. Personal information: We collect only the identifying information that you voluntarily provide to us. This may include your name, contact details, and shipping address required to fulfill your orders and communicate with you.
3. Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Why Do We Use It?

Our use of the collected information is with a focused purpose to enhance your experience and the efficiency of our services:

1. Non-personal information: We utilize this to improve and administer our website and mobile platforms, ensuring they are user-friendly and meet your needs effectively. This data helps us understand user behavior and trends, enabling us to make informed decisions about new features and services that might interest you.
2. Personal information: The identifying details you provide are used solely for processing your orders, addressing your inquiries, and ensuring seamless delivery of services. We may also use this information to communicate important updates or offers related to our services, always aiming to add value to your experience. Rest assured, your personal information is not for sale or rent; we respect your privacy. It’s shared only when legally mandated or necessary to fulfill our service commitments to you.

When Do We Share It?

Our commitment to your privacy dictates stringent controls over sharing your personal information:

1. Legal Obligations: We may disclose your personal information only when required to comply with the law.
2. Operational Necessity: We share information with our vendors and business partners strictly on a need-to-know basis, solely to enable them to perform services on our behalf, such as shipping or customer support. These partners are bound by contractual obligations to ensure the confidentiality and security of your information.
3. Communication with you: If you request a password reset, your IP address will be included in the reset email.
4. Spam Service: Visitor comments may be checked through an automated spam detection service such as Akismet Anti-spam service. The information shared typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

We do not engage in selling or renting your personal information to third-party data brokers or marketing companies. Your trust is paramount, and we’re committed to safeguarding your data with the utmost care and respect.

Choices and Rights Regarding Your Privacy

You retain the choice not to share personal information and still access the majority of our online and mobile resources. Additionally, you have the option to withdraw from specific activities, such as receiving newsletters and announcements. Depending on the laws of the jurisdiction where you live or where your personal data was collected, you might also have other rights under relevant data protection regulations.

Navigating Through This Statement

At Fertility Phoenix (“FP,” “us,” “we,” or “our”), we appreciate your engagement with our online and mobile platforms. This section is designed to help you, the user (“you” or “your”), navigate our privacy statement effectively. Our commitment is to users over the age of 13, and this document (“this statement,” “this privacy statement,” or “our statement”) details the nature of the personal information we collect, our processing methods, our sharing practices, and our efforts to protect your data.

When we refer to ‘online and mobile resources,’ we’re talking about the various digital platforms we manage. This includes our websites and any applications we’ve developed and distributed. These resources provide a space for you to engage with our content and services interactively. This section aims to clarify these terms and our practices to ensure you’re fully informed and comfortable with how we handle your information.

Who we Collect Personal Information From

We may collect personal information from the following groups of data subjects: visitors and users of our online and mobile platforms, our clientele, current employees, job applicants, as well as third-party vendors and business associates.

“Personal information” refers to data that identifies you or can be directly associated with you, such as your name, address, phone number, email, social security number, and birth date. Certain jurisdictions have specific definitions of personal information under privacy laws like the California Consumer Privacy Act (CCPA) or other state-level U.S. data privacy statutes, and our reference to “personal information” encompasses these additional elements as required by law.

The type and use of collected information vary among these groups. It’s possible for individuals to belong to multiple categories. This statement mainly discusses how we handle personal information from online and mobile resource visitors, users, and customers.

We also gather and keep professional and employment-related personal information typical for an employer to hold about its current and past employees and job applicants. This includes providing legally mandated collection notices and detailing the use and sharing of this data in internal, confidential human resources manuals and documents, or through our proprietary workforce/applicant portals and apps, which might be managed by third-party operators transferring the personal information to us. In such cases, the legal duty to provide notice typically falls on the third party.

Furthermore, as a corporate entity, we engage in various transactions requiring interaction with numerous current and potential vendors and business partners, leading us to collect certain personal information within the context of our contractual and business dealings. Typically, this involves basic business contact information. We utilize and disclose personal information gathered from our vendors and business partners to manage, administer, and fulfill our contractual obligations, or to communicate about our products. The handling of vendor and business partner personal information is outlined more comprehensively in our confidential contracts with those entities or through our internal vendor management portals.

Information we Collect

We gather two primary categories of information from you online, which we then store and utilize: (i) non-personal information that’s automatically collected from every visitor, like your device’s operating system; and (ii) personal information that you willingly provide to us or that is collected automatically. Engaging with our online and mobile platforms or purchasing our products or services signifies your acceptance of this segment of our privacy statement and our rights to utilize and disclose your information as outlined.

Voluntarily Submitted Information

If you participate in certain activities via our online and mobile resources, you may be asked to provide us with information about yourself. The types of personal information we collect in those situations includes identifiers (such as your name, email address, physical address, and phone number), professional information (such as the business you are in), and financial account information (such as your credit card information). We do not sell, rent, or trade voluntarily submitted personal information with third parties.

Should you prefer not to share this personal information, you’re welcome to refrain from participating in activities that require it, or alternatively, you might choose to interact with us via phone or regular mail. While opting out may limit your full engagement with our platforms, it won’t restrict your access to public information.

Here’s how you might typically provide personal information and our usage:

Emails and Online Forms – When you send us an email or fill out an online form, such as to contact us, your email address and any other personal information (e.g., home address or phone number) that may be in the content of your message or attached to it, are retained by us and used to respond back directly to you and to process your request. Depending on the personal information provided, communications from us may be in the form of emails, telephone calls, and/or text messages. We may also send you information about any of our products or services we think may be of interest to you.

Becoming a Subscriber to Our Service – We use any information provided from our customers to perform our contractual obligations and provide the products and services purchased to them, to manage their accounts and communicate with them.

Social Media and Community Features – Some of our online and mobile resources may offer social media-like community features letting users post messages and comments, and/or upload an image or other files and materials. If you choose to make use of these features, the information you post, including your screen name and any other personal information, will be in the public domain and not covered/protected by this statement.

Automatically Collected Information

When you visit our online and mobile resources, basic information is passively collected through your web browser via use of tracking technologies, such as a “cookie” which is a small text file that is downloaded onto your computer or mobile device when you access the online and mobile resources. It allows us to recognize your computer or mobile device and store some information about your preferences or past actions.

We allow third party vendors to use cookies or similar technologies to collect information about your browsing activities over time following your use of the site. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how you use the online and mobile resources and enhance your experience when you visit the online and mobile resources. For more information on how Google uses this data, go to https://policies.google.com/technologies/partner-sites. You can learn more about how to opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout. Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Limited Use Requirements.

The internet activity information collected through cookies and other similar means includes such things as: the domain name and IP address from which you accessed our online and mobile resources; the type of browser and operating system you use; the date and time and length of your visit; the specific page visited, graphics viewed and any documents downloaded; the specific links to other sites you accessed from our online and mobile resources; and the specific links from other sites you used to access our online and mobile resources.

Additionally, if you access our online and mobile resources from a phone or other mobile device, the mobile services provider may transmit to us uniquely identifiable mobile device information which allows us to then collect mobile phone numbers and associate them with the mobile device identification information. Some mobile phone vendors also operate systems that pinpoint the physical location of devices and we may receive this information as well if location services are enabled on your device. If you do not want us to collect and use geolocation data, disable location services through your device settings.

Regardless, we use both automatically collected information and mobile device information to compile generic reports about popular pages on our online and mobile resources, and to see how our customers and followers are accessing our online and mobile resources. We then use that data to administer the online and mobile resources and make them better, make your activities more convenient and efficient and to enhance the functionality of our online and mobile resources, such as by remembering certain of your information in order to save you time.

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We use and retain your personal information in accordance with applicable law and as long as necessary to carry out the purposes described above in accordance with our internal data retention procedures. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is an applicable legal obligation; or (iii) whether retention is advisable to enforce our agreements, satisfy applicable statutes of limitations, resolve disputes, or manage litigation or regulatory investigations.

User Beware: External Sites, Apps, Links and Social Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We maintain a presence on one or more external social media platforms such as Twitter, Facebook, YouTube and LinkedIn. We may further allow features of our online and mobile resources to connect with, or be viewable from, that external social media presence. Similarly, our online and mobile resources may contain links to other websites or apps controlled by third parties.

We are not responsible for either the content on, or the privacy practices of, social media platforms, or any third party sites or apps to which we link. Those apps, sites and platforms are not controlled by us and therefore have their own privacy policies and terms of use. If you have questions about how those apps, sites and platforms collect and use personal information, you should carefully read their privacy policies and contact them using the information they provide.

Personal Information

We use non-personal information to administer our online and mobile resources, make them better, and to make business decisions about what programs our customers might like.

We use voluntarily provided personal information for our legitimate interests, including to respond to your inquiries and provide you with the services you have requested, amongst other uses as further described below. We do not sell or rent your personal information to third party data vendors or marketing companies. As you might expect, we disclose your information when required by law. We may use your personal information when we have your consent to do so, where required or permitted under applicable law.

Affiliates

In addition to those third parties set forth above, we may share your information, including personal information, within our family of companies. Those companies will use such information in generally the same manner as we do under this privacy statement which includes sending you information about their products, services, or initiatives that may be of interest to you.

Legally Compelled Disclosures

We may disclose your information, including personal information, to government authorities, and to other third parties when compelled to do so by such government authorities, or at our discretion or otherwise as required or permitted by law, including but not limited to responding to court orders and subpoenas.

To Prevent Harm

We may disclose your information, including personal information, when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the online and mobile resources, or anyone else that could be harmed by such activities.

Business Transfer

If we or any of our affiliates, or substantially all of its or their assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets.

Vendors and Business Partners

We may share your information, including personal information, with our vendors and other third parties with whom we have a contractual relationship. We may also share your information, including personal information, with vendors who provide third party software services that you have chosen to assist you. We do our best to disclose only the information each of those parties need.

We have adopted standards for those vendors and business partners who receive personal information from us. We attempt to bind such vendors and business partners to those standards via written contracts. We further attempt to contractually restrict what our vendors and business partners can do with the personal information we provide to them such that it is used only to the extent necessary to carry out the business purpose for which it was provided; is not disclosed to anyone else without our consent or under our instruction; remains, as between us and the applicable vendor or business partner, our property; and is not transferred out of the United States without our consent.

Please note, however, that we cannot guarantee that all of our vendors and business partners will agree to these contractual requirements; nor can we ensure that, even when they do agree, they will always fully comply.

Your Rights and Options

You can choose not to provide personal information, but in doing so some of the features of our online and mobile resources may not be available to you. Moreover, you can opt out of certain activities like newsletters and announcements. Data subjects in certain locations, or whose personal data was obtained while they were in certain locations, may have additional rights pursuant to the applicable data protection laws.

If we are using personal information you provided to us in order to enable us to send you materials, such as newsletters or product alerts via text or email, and you decide you don’t want to receive such materials, you may opt out by following the opt-out instructions in the email or other communication (e.g., by responding to the text with “STOP”), or by contacting us using the contact information below. When we receive your request, we will take reasonable steps to remove your name from our distribution lists. You need to understand it may take a period of time to remove your name from our lists after your request and due to such latency, you may still receive materials for a period of time after you opt out. In addition to opting out, you have the ability to access, amend, and delete your personal information by contacting us using the contact information below.

Children’s Privacy

Federal laws impose special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from, children under the age of 13. We take those age-related requirements very seriously, and consistent with it do not intend for our online and mobile resources to be used by children under the age of 13 without first obtaining the verifiable consent of such child’s parent or legal guardian. Moreover, we do not knowingly collect personal information from minors under the age of 13, only a parent or legal guardian may provide such information after adhering to our verification process for submitting such information via the online and mobile resources. If we become aware that anyone under the age of 18 has submitted personal information to our online and mobile resources without such parental or legal guardian approval and that is not an integral part to accessing or using our Services, we will delete that information and will not use it for any purpose whatsoever. If you believe that someone under the age of 18 has submitted personal information to our online and mobile resources, please contact us at info@fertilityphoenix.com. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the Internet.

How We Protect Collected Personal Information

We will take all reasonable security precautions to protect your personal information provided to our online and mobile resources. We have adopted a security program that includes technical, organizational, administrative, and other security measures designed to protect, in a manner consistent with accepted industry standards and applicable law, against anticipated or actual threats to the security of personal information (the “Security Program”). We cannot, however, guarantee that your information, whether during transmission or while stored on our systems or otherwise in our care, will be free from unauthorized access or that loss, misuse, destruction, or alteration will not occur. Except for our duty to maintain the Security Program under applicable law, we disclaim any other liability for any such theft or loss of, unauthorized access or damage to, or interception of any data or communications including personal information. We have every reason to believe our Security Program is reasonable and appropriate for our business and the nature of foreseeable risks to the personal information we collect. We further periodically review and update our Security Program, including as required by applicable law.

Nonetheless, as part of our Security Program, we have specific incident response and management procedures that are activated whenever we become aware that your personal information was likely to have been compromised. We further require, as part of our vendor and business partner oversight procedures, that such parties notify us immediately if they have any reason to believe that an incident adversely affecting personal information we provided to them has occurred.

U.S. State Privacy Laws

This section applies to visitors, users, and others who reside in the states of California, Virginia, Colorado, and Connecticut, USA. When we collect personal information from residents of these states, where applicable we become subject to, and those residents have rights under, the U.S state level privacy laws, such as the California Consumer Privacy Act (“CCPA”), as amended (collectively, “State Data Privacy Laws”). This section of our statement is used to allow us to fulfill our CCPA obligations and explain your CCPA rights. For purposes of this section, “Personal Information” has the meaning given in these State Data Privacy Laws.

We may share your Personal Information with the following categories of third parties for a business purpose:

Affiliate companies
Service providers and subcontractors including internet service providers, cloud service providers, data analytics providers, email marketing providers, and operating systems/platforms
Third parties for marketing and analytics services including advertising networks, data analytics providers, social networks, market research providers, or Professional advisors (such as accountants, auditors).

Personal information may be shared with government authorities on a case-by-case basis upon receipt of a lawful request, or where required by law. In the event of a sale or transfer of some or all of FP’s business or assets, we will use reasonable efforts to notify you if your Personal Information will be shared with parties to the transaction(s).

Although we do not and have not “sold” Personal Information to a third party for money in the past 12 months, we disclose information to third parties in a manner that may be considered a “sale” as defined under State Data Privacy Laws. Specifically, the categories of Personal Information that are disclosed to third parties in this manner include Identifiers, Characteristics of Protected Classifications, Commercial Information, Geolocation Data, and Inferences; and the categories of third parties receiving these disclosures are companies that operate cookies and other online tracking technologies. Along with third parties providing us with marketing and analytics services, we use Personal Information for targeted advertising purposes.

See the section entitled “Data Retention” above for a description of the criteria used to determine how long we retain Personal Information. We do not use or disclose sensitive Personal Information for purposes other than those specified in CCPA Regulations Section 7207 (m).

Rights of California, Virginia, Colorado, and Connecticut Residents

You may have the following rights under the State Data privacy Laws, where applicable:

You have the right to a copy of your personal information in our possession, or to request information about the categories of Personal Information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting, sharing or selling the Personal Information (where applicable), the categories of third parties with whom we have shared or sold your Personal Information, the purpose for which we shared or sold your Personal Information, and information about the specific pieces of Personal Information we have collected about you.
You have the right to request that we correct in our records any Personal Information about you that is inaccurate.
You have the right to request the deletion of Personal Information that we collected about you and retained, subject to certain exceptions.
You have the right to opt out of the sale or sharing of your Personal Information with third parties for targeted advertising purposes, where such a “sale” or “sharing” is occurring (as such terms are defined by applicable law).
You have the right to limit the use or disclosure of your sensitive Personal Information, where collected and as permitted under the State Data privacy Laws.

To exercise these rights, you may submit your privacy choices here. You may also contact us at info@fertilityphoenix.com. You can exercise these rights up to two different times every 12 months. State Data privacy Laws only allow us to act on your request if we can verify your identity or your authority to make the request so you will also need to follow our instructions for identity verification. We will verify your identity by asking you to provide identifying information that we will match to information in our records. Only you or a person that you authorize in writing to act on your behalf may make a verifiable consumer request related to your Personal Information. You (or your authorized agent) must provide documentation signed by you demonstrating that the agent is authorized to submit a verifiable consumer request on your behalf.

If you make a verifiable request per the above, we will confirm our receipt and respond in the time frames specified in State Data Privacy Laws. If you would like to appeal our decision related to a request to exercise your rights under this Privacy Statement, please contact us at the email address or phone number listed above. All appeal requests must be made within a reasonable amount of time after receipt of our response to your verifiable consumer request..

It’s important to us that you know that if you exercise these rights, we will not “discriminate” against you by treating you differently from other individuals who use our sites and mobile resources or purchase our services but do not exercise their rights. We do not charge a different price or rate or provide a different level or quality of goods or services based on you exercising your privacy rights.

Rights Of Data Subjects In Other Jurisdictions

In other jurisdictions, with similar data privacy regulations, we may collect from you the categories of personal information already described. We collect and manage (including disclose) such data in compliance with applicable local law(s). As noted, we do not sell any of your personal information to third parties nor do we use it for automated decision making.

Changes To This Privacy Statement

The English language version of this privacy statement is the controlling version regardless of any translation you may attempt.

We reserve the right to change or update this statement from time to time. Please check our online and mobile resources periodically for such changes since all information collected is subject to the statement in place at that time.

Contacting Us

If you have questions about our privacy statement or privacy practices, please contact us at:

Fertility Phoenix
Attn: Legal & Compliance Department
16192 Coastal Hwy
Lewes, DE 19958

+1 (302) 553-2643
info@FertilityPhoenix.com